Report a Complaint 

Please use this form to submit a complaint regarding a service or program delievered by the Township.

The purpose of this Complaint Form is to provide a consistent and uniform process to respond to Complaints regarding programs, facilities, services, staff or operational procedures. This policy is also intended to satisfy Bill 8- Public Sector and MPP Accountability and Transparency Act, 2014 which provides the Ontario Ombudsman the power to investigate and resolve complaints about municipalities. The information gained from complaints helps improve the quality of the services provided by the Township.

To submit a By-law Enforcement Complaint, please use the By-law Complaint Form.

For Calls for Service regarding road mantenance, snow plowing, waste collection, parks and recreation or other concerns please complete the Calls for Service Form. 

Township of Douro-Dummer Privacy Policy

Township of Douro-Dummer Complaint Handling Policy

Township of Douro-Dummer Customer Service Standard Policy

Township of Douro-Dummer Public Conduct Policy

Township of Douro-Dummer - Staff Code of Conduct

Code of Conduct - Chief Building Official